Refund & Cancellation Policy
Effective Date: September 1, 2026
Please review this Refund and Cancellation Policy carefully before purchasing products, memberships, courses, appointments, or services from HOÏS Medikaplant or Medikaplant.
By completing a purchase, you acknowledge and agree to this Policy.
1. General Policy
All sales are final unless otherwise expressly stated by HOÏS Medikaplant or required by applicable law.
Because many of our services include immediate access to digital content, educational materials, membership benefits, wellness resources, personalized services, or time reserved for appointments, purchases are generally non-refundable.
2. Digital Products
Digital products may include:
- Downloadable materials
- Educational documents
- Videos
- Digital programs
- Guides
- Herbal educational resources
- Recorded classes
- Online content
Once access has been provided, digital purchases are non-refundable except where required by law.
3. Courses and Educational Programs
Registration fees for HOÏS courses, workshops, educational programs, and training programs are generally non-refundable once access to the program or course materials has been granted.
Failure to participate, attend, complete lessons, or use the materials does not create an automatic right to a refund.
If HOÏS Medikaplant cancels a paid program entirely without providing a replacement or alternative, affected participants may be offered an appropriate remedy at our discretion and subject to applicable law.
4. Memberships and Subscription Services
Payments for memberships, including premium or VIP services, are generally non-refundable once the applicable membership period begins.
Users remain responsible for cancelling recurring services before the next billing period where recurring billing applies.
Cancellation stops future eligible renewals but does not automatically create a refund for a current or previously billed membership period.
5. Herbal Wellness Appointments
Herbal Wellness Appointments involve time specifically reserved for a client.
Payments for completed appointments are non-refundable.
Failure to attend a scheduled Zoom or approved WhatsApp appointment does not automatically qualify for a refund.
Requests to reschedule should be made before the scheduled appointment whenever possible.
Rescheduling is subject to availability and approval by Medikaplant.
Repeated missed appointments may require a new booking and a new payment.
Meeting access information may be sent to the email address provided during booking.
Clients requesting WhatsApp accommodations, particularly older clients or individuals with accessibility needs, should provide the correct WhatsApp-enabled telephone number and notify Medikaplant in advance.
6. Physical Products
Unless otherwise required by applicable law, sales of herbal products, supplements, botanical materials, wellness products, personal-care products, or other physical products are final.
For health, safety, sanitation, and product-integrity reasons, opened or used products cannot be returned.
Customers should carefully review product information before purchasing.
7. Damaged, Incorrect, or Missing Orders
If an order arrives damaged, contains an incorrect item, or appears incomplete, please contact Medikaplant promptly through our official communication channels.
We may request:
- Order information
- Photographs of the package
- Photographs of the product
- Shipping documentation
- Other reasonable evidence necessary to investigate the issue
After review, Medikaplant may determine the appropriate resolution, including replacement, store credit, reshipment, or another remedy where appropriate.
This section does not guarantee a refund.
8. Shipping Charges
Shipping, delivery, customs, freight-forwarding, and third-party carrier charges are generally non-refundable after a shipment has been processed.
Medikaplant is not responsible for delays caused by postal services, customs authorities, freight-forwarding companies, incorrect customer addresses, weather events, or circumstances outside our reasonable control.
9. Failed Delivery Due to Customer Information
Customers are responsible for entering a complete and accurate shipping address.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.
10. Promotional Codes and Discounts
Discount codes, promotional offers, membership discounts, and limited-time promotions:
- Have no cash value
- Cannot normally be exchanged for cash
- May be subject to expiration dates
- May not be combined unless expressly permitted
- Cannot normally be applied retroactively to completed purchases
11. Chargebacks and Payment Disputes
Customers are encouraged to contact Medikaplant before initiating a payment dispute so that we have an opportunity to investigate and resolve legitimate concerns.
Fraudulent or abusive chargebacks may result in suspension of Platform access, memberships, services, or future purchasing privileges where permitted by law.
12. Exceptions Required by Law
Nothing in this Policy eliminates consumer rights that cannot legally be waived.
Where applicable law requires a refund, cancellation right, replacement, or other remedy, HOÏS Medikaplant will comply with those legal requirements.
13. Contact
Questions concerning a purchase, appointment, order, or this Policy should be submitted through the official contact channels listed on:
HOÏS Medikaplant
Medikaplant